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Inteum Professional Services

Experienced support to strengthen your team

Inteum Professional Services helps your team improve performance, quality, process, and manageability through Minuet.

~50 years

Combined experience in academic research and technology transfer across the Professional Services team.

300+

Inteum clients supported by a team that knows Minuet from the inside and from the client side.

How we work

More from Minuet

The Professional Services Team helps your office get more from Minuet. We typically start with an assessment of your Minuet implementation and data integrity, then provide findings and recommendations for improvement. Our team brings deep experience in both technology transfer and Minuet and can support short-term projects or ongoing engagements.

If you have needs not covered below — such as security groups, Sentinel, or form letters — reach out and let’s discuss how we can help.

Talk to our team

Our typical approach

1
Assessment of your Minuet implementation and current data integrity
2
Findings and recommendations tailored to your office’s workflows and goals
3
Hands-on support — either a focused project or an ongoing engagement
Service areas

Where we can help

Six areas where the Professional Services team drives measurable improvement in your Minuet implementation.

01 — Compliance

Compliance

Structure federal, corporate, and foundation reporting inside your system of record.

  • Identify federally funded inventions
  • Support repeatable iEdison reporting processes
  • Document corporate and foundation obligations
Learn more
02 — Patents

Patent review & docketing

Manage patent review and docketing with greater consistency and control.

  • Notify counsel of decisions
  • Prepare docket reports for internal teams
  • Review patent records and sync with USPTO records
Learn more
03 — Agreements

Agreement monitoring

Track agreement obligations through a structured and repeatable process.

  • Track financial and non-financial obligations systematically
  • Implement structured processes
  • Utilize a standardized workflow
Learn more
04 — Financials

Financials

Streamline financial workflows from payables to revenue sharing.

  • Replace manual work with automated processes
  • Improve throughput and timeliness
  • Capture financial details for reporting
Learn more
05 — Portals

Portals & integrations

Connect Minuet portals and third-party systems to streamline submissions and data flow.

  • Streamline document submission for faculty
  • Integrate third-party vendors directly with Minuet (e.g., USPTO, CPI, Dennemeyer, FirstIgnite)
  • Receive guidance and support for integrations
Learn more
06 — Reporting

Reporting & training

Turn Minuet data into actionable reporting and support stronger staff training.

  • Reconcile financials against central systems
  • Use dashboards to monitor key metrics
  • Train new staff or refresh existing staff
Learn more
The people behind the work

Meet the Professional Services team

The team brings nearly 50 years of combined experience in academic research and technology transfer. They have a wealth of experience in all areas of technology transfer operations — from disclosure intake, through patenting, to licensing — which they use to help clients fully leverage all of Minuet’s functionality.

Karen Boghossian
Karen Boghossian
Vice President of Professional Services

Karen joined Inteum Company in 2017 as an account manager serving clients in the Eastern US Region. During her 11 years working in academic technology transfer, Karen utilized Inteum products as a client at three different organizations with offices ranging in size from 3–20+ tech transfer professionals. She’s managed all aspects of technology transfer operations from disclosure to patent docketing to agreement and federal compliance, and has previously acted as a private consultant for hospital/research technology transfer offices.

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Katherine Ashton
Katherine Ashton
Manager, Professional Services

Katherine joined the team in 2023 after 16 years in academic technology transfer and private consulting for hospital/research technology transfer offices. A long-time Inteum product user and former client, Katherine was responsible for government compliance, patent docketing, disclosure intake, and metric reporting during her time in tech transfer operations.

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Linda Kesselring
Linda Kesselring
Manager, Professional Services

Linda joined Inteum in 2025 after 18 years overseeing operations at a large technology transfer office at a research university. A long-time Inteum product user and former client, Linda led strategic organizational improvements including business processes, financial operations, marketing strategies, and data reporting.

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Theile Riordan
Theile Riordan
Implementation Manager

Theile came to Inteum Company in 2019 and provides support to clients with implementation and customization of the Inventor Portal, Agreement Portal, and Technology Publisher. He also works with all new Inteum clients as project manager for new implementations. A former user and client, Theile brings ten years of experience in academic research, sponsored programs, and technology transfer.

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World-class training and support

Professional Services

Our Professional Services team brings nearly 50 years of combined experience in academic research and technology transfer. They have a wealth of experience in all areas of technology transfer operations — from disclosure, through patenting, to licensing — which they use to help clients fully leverage all of Minuet’s offerings.

Karen Boghossian, Vice President of Professional Services, joined Inteum Company in 2017 as an account manager serving clients in the Eastern US Region. During her 11 years working in academic technology transfer, Karen was a client and has previously acted as a private consultant for hospital/research technology transfer offices.

Katherine Ashton, Manager, Professional Services, joined the team in 2023 after 16 years in academic technology transfer and private consulting for hospital/research technology transfer offices. Katherine is also a long-time Inteum product user and former client.

Linda Kesselring, Manager, Professional Services, joined Inteum in 2025. She spent 18 years in a technology transfer office at a large research university overseeing operations. Linda is a long-time Inteum user.

Theile Riordan, Implementation Manager, came to Inteum Company in 2019 and works with clients to implement and customize their Inventor Portal, Agreement Portal, and Technology Publisher; he also works with all new Inteum clients, acting as project manager for new implementations. Theile, a former client, comes to Inteum with ten years of experience in academic/research, sponsored programs, and technology transfer.

The Professional Services team has worked and consulted for multiple institutions, in offices large and small, including universities, research hospitals, foundations, and private companies. As a result, they have gained extensive expertise in Inteum products and technology transfer practice including:

  • Invention Disclosure process
  • Patent prosecution and maintenance
  • iEdison & grant compliance
  • Post-execution agreement compliance
  • Technology transfer financials (payables, receivables, and revenue distribution)
  • Metric reporting
  • Web design & Marketing
  • Employee training
  • Department workflow/process improvement

The Inteum Professional Services Team has a deep understanding of the complexities and unique needs of technology transfer professionals and can bring their experience and insight to bear to help your office improve processes, clean up data, automate functions, and customize Minuet and the family of related products. Our team is ready to help your office meet its institutional goals. 

Help Files

From data entry and managing emails to installation requirements, our help files have everything you need with informative visuals and in-depth descriptions.

Tutorial Videos

More of a visual learner? Whether it’s financials, reporting, or organizing results, our library of tutorials leads you through all the great features of Minuet.

Education Resources

Info-packed webinars lead by our expert Inteum team members as well as helpful user tips and release announcements.

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Implementation
& Data Migration

Getting started with a new software system can be daunting. At Inteum, we make this process as easy as possible for you. Our implementation services are designed to assist you every step of the way and ensure a smooth transition for your office.

We handle data migration seamlessly from legacy or other commercial systems into Minuet, assist with set up, and provide expert training for your staff.

Training

When you join Inteum, we assign you an account manager as your primary point of contact during implementation to help your team with your personalized onboarding plan and initial product training. Your account manager helps with ongoing training and support.

In addition to answering your questions via phone and email, you can also log in to Inteum Central to access the resources outlined below. View context-sensitive help files, watch tutorial videos, and access other educational resources.

  • Personalized onboarding to get your team up and running quickly with Minuet
  • Web Interactive Training (WIT) on topics determined by your institution
  • Monthly webinars
  • Onsite training customized for your needs
  • FREE Annual User Group Meetings
  • Regional Training
  • Online Certification Courses
  • Community Listserv with weekly User Tips

We offer exceptionally comprehensive software and related services from the most experienced team in the industry. We understand the needs of our clients and are constantly delivering top-quality service and efficient solutions.